FAQs

PAYMENT INSTRUCTION

  • For successful transfer, Please scan/ snap a photo of payment slip and kindly attach the receipt in the confirmation email and send it to us.

 


Exchange & Returns

  • We do not offer direct exchanges. If you have a problem or discrepancy (including shortages, damages, etc) with an order please contact us within 72 hours of receiving goods.
  • We can’t accept returns of printed, washed or decorated merchandise. You are responsible for inspecting the garments before performing any alterations or embellishments.
  • All returned or refused shipments are subject to outbound freight charges and return freight charges.

 

How do I cancel or change my order?

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders.

 

Can you ship internationally or process international credit cards?  

We offer international shipping and accept credit cards payment through Paypal.

 

Who do I contact if I need other help?

Our friendly customer service team can be contacted by emailing hello@as-uni.com . You can expect a response within 48 business hours.